Lazada, a pioneering eCommerce platform in Southeast Asia since 2016 under Alibaba Group, operates in six countries – Indonesia, Malaysia, the Philippines, Singapore, Vietnam, and Thailand. In the domain of online commerce, where Lazada excels as a prominent shopping hub, the shift towards a multi-synchronous shopping experience and ensuring the delivery of top-notch products to Southeast Asian customers becomes a crucial endeavor.
With Onclusive Social (formerly Digimind), Lazada harnessed the power of social listening as an invaluable asset to tune into customer conversations, preferences, and sentiments, allowing them to deliver high-quality, relevant offerings in the dynamic realm of eCommerce.
Lazada was able to effectively monitor several markets across the SEA region, turning social mentions into actionable insights that informed upcoming campaigns and strategies. This proactive approach not only demonstrates their deep understanding of customer needs but also highlights their ability to adapt swiftly to changing market dynamics.
Download this business case to delve into Lazada's journey with Onclusive Social (formerly Digimind).
